Shipping & Returns
Return & Exchange Policy
Should you wish to return anything bought from us, we will be happy to refund a product, provided it has not been unnecessarily handled, i.e beyond the handling that you would do in a shop to decide whether to purchase the product.
Returns should be made within a reasonable time and in original, undamaged packaging. If the product returned has been unnecessarily handled, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.
Most items can be returned through sending it back to our address below:
80 Stewart Crescent
Please include your order confirmation email with your return and note on this the reason for the return.
Exception: we regret that personalised products that are especially made or ordered with your choice of name, fabric, message or other customised aspect cannot be returned or refunded unless they are defective.
Please note: we will refund the price of the item to the purchaser once it is received by us. A refund of the original delivery charge and the charges for returning the item to us will only be given in the instance of incorrect, damaged or faulty goods when all the items are returned.
Packing and sending your return
To ensure that your refund is processed as quickly as possible, please follow the procedures below.
Return the product in its original packaging.
Pack the product to avoid damage during returns transit.
Include your order confirmation email or your name, address, phone number, order number and whether you require a refund or a replacement.
We will process a refund as soon as the goods are received back with us in the case of returns, or as soon as we have seen photographic evidence in instances where goods are not to be returned and in any event within 30 days of the day we confirm you are entitled to a refund.
Refunds are normally processed by your Card issuing bank within 2 − 5 working days of us raising the refund but some banks require 30 days to process.